Telecommunication

Fornax Co. offers turnkey solutions for service providers in the areas of wired and wireless telecommunication. The co-operation of our company with the biggest telecommunication companies of Hungary and the region has a history of over 10 years and nearly 5 years respectively. It gives us great pleasure to have been able to contribute to the success of these service providers by improving and developing the quality of their service, as well as by improving the efficiency of their operations. Fornax is pioneering in introducing new technologies in this rapidly changing industry and a number of OSS solutions were implemented by our company first. Our aim is to understand the needs of our customers as preciely as possible and support them in achieving their business goals with the highest possible efficiency. Products and services offered by Fornax cover a considerable part of the wired and wireless network infrastructure, including UMTS and NGN, as well as all services associated with complex, integrated corporate solutions from conceptual planning to post-implementation maintenance and support tasks.

The implementation of a complete CRM system may require a huge amount of resources and the fulfilment of the desired objectives cannot be taken for granted. Fornax Co. provides support to companies by translating their objectives concerning customer relations management into practical solutions.

• Workflow management: customer complaint management, order management
• Contact centre
• IVR
• Analytical CRM

• Optical networks
• Mobile networks
• Fixed network NGN
• Datacom network
• PMP

• Centralized network management
• Integrated network management and fault management
• Asset management

• Integrated NMS – TI solution
• IT consultancy and system integration

• Service building and network building, order management
• Fault management
• ITHD
• Back-office process management (HR, document management, etc.)

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